FREQUENTLY ASKED QUESTIONS
Read this before you panic-text us, babe X
Ordering & Processing
How long does processing take?
Orders are processed within 1–2 business days (we don’t clock in on weekends, soft life only)
Need it ASAP? Choose Next-Day Delivery and order before 12PM for same-day dispatch
You’ll get a shipping email once your slay is on the way
Patience is a virtue though, babe x
Can I edit or cancel my order after checkout?
We prep orders fast, like, “no time for regrets” fast...
Hit us on WhatsApp +44 7542 491129 ASAP and we’ll do what we can
What happens if I enter the wrong address?
Double-check before you click pay because once it’s shipped, we can’t reroute it
If it’s still processing, message us immediately so we can try to update it
Do you offer pre-orders or restocks for sold-out styles?
When it’s gone, it’s gone (for now)...
Sign up for restock alerts on the product page or join our newsletter for early access to new drops
Shipping & Tracking
Where do you ship from?
All orders ship straight from our BELFAST HQ
Do you ship internationally?
Why wouldn't we?
We were made to serve looks worldwide
How long does shipping take?
Damn, you must be really excited to see her
Anyway...
UK: Standard takes 1-2 business days
International: 4–10 business days.
Shipping timeframes do not include processing times.
However, please refer to our Delivery Information page for all shipping options and the full low-down
How do I track my order?
Keep an eye on your inbox, your tracking link drops the moment your order leaves our hands
You can also visit our Track Your Order page
My tracking hasn’t updated — what should I do?
Give it 24–48 hours to refresh
Still nothing? Reach out and we’ll help track your package down
Can I pick up my order in person or same-day delivery?
Belfast Babes, you're in luck
Order before 2 PM (Mon–Sat) and get it the same day
Delivery runs 3 PM–9 PM - because we don’t keep our girls waiting
Products & Quality
What type of hair do you specialise in?
We offer premium human hair blends - soft, realistic, and made to outlast your situationship
Are the units pre-plucked?
Yep. Our ready-to-wear units come pre-plucked with a natural hairline
What’s included in my package?
Every order comes with:
- Your Chosen Unit/Bundles
- Satin Storage Bag
- Melt Band
- Edge Brush
- HD Wig Caps (Pack of 2)
- Thank You-Card
Thoughtfully packaged in a premium J’s Lace box
It’s giving luxury made personal
Care
Can I use heat on my unit?
Yes but use low to medium heat and apply a heat protectant spray
Refer to The Babe Bible for detailed styling tips and advice
How do I wash my unit?
Gently detangle, wash with sulfate-free shampoo, condition, then air-dry on a stand
Refer to The Babe Bible for detailed wash day tips and advice
Can I bleach, dye, or tone my wig?
Skip, she's a human blend...
Returns & Exchanges
Can I return or exchange my order?
Yes, you have 14 days to request a return. However, as lace is personal and every wig is brand new and hygienically packaged, we will not accept wigs that have been used/worn.
Refer to our Return & Refund Policy for more information.
My package says “delivered” but I didn’t get it?
Please check with the courier using your tracking number first
Also, check with your neighbors or local post office
Still missing? Contact us so we can investigate further
Payments & Discounts
What payment methods do you accept?
All major cards & PayPal
Do you offer Klarna or Buy Now, Pay Later?
Absolutely, babe - split in three, stress free with Klarna
Do you offer discounts or sales?
Yes, but only for our VIP babes. Subscribe to the newsletter and thank us later...
Can I use more than one promo code?
Nice try, babe...
One code per order - choose wisely
Do you sell gift cards?
Absolutely, because nothing says “I adore you” like letting her choose
Collaborations
How can I collaborate with J’s Lace?
Think you’ve got what it takes to rep the brand? Prove it. DM us on IG or TikTok, @jslaceuk or tag us using #JsLaceBabes